Shipping policy

Last updated: September 25, 2026

At Norellar, we are committed to providing a clear and straightforward shipping experience. This Shipping Policy explains how orders are shipped, delivery estimates, international shipping, and circumstances that may affect delivery times.

1. SHIPPING DESTINATIONS

Norellar ships orders to destinations that are available at checkout.

Available shipping options and destinations may vary depending on the delivery address, product availability, shipping method, and other factors.

If a destination is not available during checkout, we are currently unable to ship to that location.

2. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout based on the destination and available shipping options.

The shipping cost applicable to your order will be shown before you complete your purchase.

Any applicable additional charges, including customs duties, import taxes, or other destination-country fees, may be the responsibility of the customer as described below.

3. DELIVERY ESTIMATES

Estimated delivery times are provided for informational purposes and may vary depending on the destination and shipping method selected.

Delivery estimates may be affected by:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Holidays and peak shipping periods
  • Incorrect or incomplete shipping information
  • Circumstances outside Norellar's reasonable control

The delivery estimate shown at checkout should be considered an estimate rather than a guaranteed delivery date.

4. ORDER PROCESSING

Orders are processed for shipment after the order has been received and the necessary information has been confirmed.

Processing and delivery times may vary depending on product availability, destination, shipping method, and other circumstances.

If additional information is required to process an order, we may contact you using the contact information provided during checkout.

5. SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

  • Full name
  • Shipping address
  • Apartment, unit, or suite number, if applicable
  • City
  • State or region
  • Postal code
  • Contact information

Norellar is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If an order cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping charges may apply where permitted by applicable law.

6. INTERNATIONAL SHIPPING

Norellar may accept orders from customers located in different countries.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs policies and fees vary by country. Norellar does not control or determine the amount of customs duties, import taxes, or other charges imposed by local authorities.

Customers are responsible for complying with applicable import requirements in their destination country.

7. CUSTOMS DELAYS

International shipments may be delayed while being processed by customs authorities.

Customs processing times are outside Norellar's control and are not included in our estimated delivery times unless otherwise stated.

Norellar is not responsible for delays caused by customs authorities or other circumstances outside our reasonable control.

8. SHIPPING DELAYS

While we make reasonable efforts to provide accurate delivery estimates, delays may occur.

Norellar is not responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Weather conditions
  • Holidays
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our reasonable control

If a significant shipping delay occurs, customers may contact us at hello@norellar.com for assistance.

9. LOST, DAMAGED, OR UNDELIVERABLE ORDERS

If you believe your order has been lost, damaged, or cannot be delivered, please contact us at hello@norellar.com with your order information.

We will review the circumstances and provide assistance where appropriate.

Any applicable rights and remedies under mandatory consumer protection laws remain unaffected.

10. ORDER CHANGES AND CANCELLATIONS

If you need to change your shipping information or cancel an order, please contact us as soon as possible at:

hello@norellar.com

We will make reasonable efforts to accommodate requests before an order has been processed or shipped.

Once an order has been processed or shipped, changes or cancellations may no longer be possible, and the applicable return procedure may apply.

Any cancellation rights provided by applicable consumer protection laws remain unaffected.

11. RETURNS AND REFUNDS

Shipping-related returns and refunds are governed by our Return and Refund Policy.

Please review our Return and Refund Policy for information regarding eligibility, return procedures, refunds, and applicable shipping responsibilities.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply to you under the laws of your country or region.