Terms of service
Last updated: September 25, 2026
These Terms of Service ("Terms") govern your use of the Norellar website and your purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
The terms "Norellar", "we", "us", and "our" refer to Norellar. The terms "you" and "your" refer to the person accessing or using our website or purchasing products from us.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By using our website, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent from a parent or legal guardian where required by law.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not violate any applicable laws or regulations while using our website or purchasing our products.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.
However, we do not guarantee that all product descriptions, images, colors, dimensions, specifications, or other information will always be completely accurate, current, or error-free.
Product colors and appearance may vary depending on your device, screen settings, lighting conditions, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update or change product information at any time without prior notice.
3. PRICES AND AVAILABILITY
All prices displayed on our website are subject to change without notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
We may limit the quantity of products available for purchase, including on a per-customer, per-household, geographic, or other basis where appropriate.
In the event of an obvious pricing or product information error, we reserve the right to correct the error and, where applicable, cancel affected orders.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to accept, reject, or cancel an order at our discretion where permitted by applicable law.
If we cancel an order after payment has been processed, we will refund the amount paid for the canceled order through the original payment method, subject to applicable law.
5. PAYMENT
You agree to provide accurate and complete payment and billing information when placing an order.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Payments may be processed by third-party payment providers.
We do not directly store complete payment card information on our own systems where payment processing is handled by third-party providers.
Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
6. SHIPPING AND DELIVERY
We ship orders to destinations that are available at checkout.
Estimated delivery times are provided for informational purposes and may vary depending on destination, shipping method, carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply where permitted by applicable law.
7. INTERNATIONAL ORDERS
Norellar may accept orders from customers located in different countries.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs policies vary by country, and Norellar does not control or determine the amount of customs duties or taxes imposed by local authorities.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy.
Please review our Return and Refund Policy before making a purchase.
Nothing in these Terms limits any mandatory consumer rights that apply to you under the laws of your country or region.
Our Return and Refund Policy is available on our website.
9. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
hello@norellar.com
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.
Any cancellation rights provided by applicable consumer protection laws remain unaffected.
10. INTELLECTUAL PROPERTY
All content on the Site, including but not limited to text, graphics, logos, images, photographs, product descriptions, designs, icons, videos, software, and other materials, is owned by or licensed to Norellar and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, transmit, sell, or exploit any content from our website without our prior written permission, except as permitted by applicable law.
The Norellar name, logo, branding, and other trademarks may not be used without our prior written permission.
11. PROHIBITED USES
You may not use our website or its content:
- For any unlawful purpose
- To violate any applicable law or regulation
- To infringe upon our intellectual property rights or the rights of others
- To engage in fraudulent activity
- To interfere with the security or operation of the website
- To transmit viruses, malware, or other harmful code
- To collect or track the personal information of other users without authorization
- To interfere with or circumvent security features of the website
- To use automated systems to access, scrape, copy, or collect website content without our authorization
- To engage in any activity that could damage, disable, overburden, or impair the website
12. THIRD-PARTY SERVICES
We may use third-party services, applications, payment processors, analytics providers, advertising platforms, shipping providers, and other service providers to operate our business.
Third-party services may have their own terms and privacy policies.
Your use of third-party services may therefore be subject to the applicable terms and policies of those providers.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These websites are not operated or controlled by Norellar.
We are not responsible for the content, privacy practices, security, products, or services provided by third-party websites.
You should review the terms and privacy policies of any third-party website you visit.
14. USER-GENERATED CONTENT
If you submit reviews, comments, photographs, feedback, suggestions, or other content to Norellar, you represent that you have the right to submit such content.
By submitting content, you grant Norellar a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and publish that content for business, marketing, promotional, and operational purposes, subject to applicable law.
We reserve the right to remove content that we believe violates applicable law, these Terms, or the rights of others.
15. PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect Personal Information.
16. ERRORS AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct such errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
If an error affects an order that you have already placed, we will take reasonable steps to notify you and provide any remedy required by applicable law.
17. DISCLAIMER
To the maximum extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We do not guarantee that the website or its content will meet every user's requirements or expectations.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Norellar and its affiliates, officers, employees, agents, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Norellar and its affiliates, officers, employees, agents, service providers, and partners from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, your misuse of the website, or your violation of applicable laws or the rights of third parties.
20. TERMINATION
We may suspend or terminate your access to the website if we reasonably believe that you have violated these Terms, applicable law, or the rights of Norellar or others.
Termination will not affect any rights or obligations that arose before termination.
21. GOVERNING LAW
These Terms are governed by the applicable laws of the jurisdiction in which Norellar is legally established, except where mandatory consumer protection laws require otherwise.
Nothing in these Terms is intended to deprive consumers of rights granted to them by mandatory laws applicable in their country or region of residence.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.
The updated version will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
23. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Norellar
Email: hello@norellar.com